Frequently asked questions

Cryptocurrencies or digital currencies are the core of the new electronic payment system. They have similar properties to physical money (wallets and coins), but also allow the immediate transfer (transaction) of money to another account, regardless of where that account is located. Cryptocurrencies are digital monetary units that are supposed to function as independent, decentralized controlled and cryptographically encrypted payment systems.

It is not generated and issued by a national central bank, like the Euro or the US dollar, but is generated purely digitally. There is no central operator that controls creation.

Kriptomat or crypto ATM is a machine where you can exchange cash for cryptocurrencies and vice versa, they are located in Croatia. It allows users to safely and easily buy and sell digital currencies with the lowest commission, in the local language, with local support.

Bitcoin and other digital currencies are not prohibited by law. Given that cryptocurrencies are a relatively new phenomenon and new technology, government authorities and society are still adapting to them.

Kriptomat.hr does not provide investment consulting services, therefore, we cannot give you investment-related advice.

When arriving at Kriptomat, the user must be verified via mobile phone, and after that he can buy and sell cryptocurrencies quickly, easily and safely.

The process itself takes 1-2 minutes, and the time it takes for the cryptocurrency to be visible in your wallet depends on the blockchain networks through which cryptocurrencies are transferred, the saturation of these networks and the type of wallet from which they are sent. As a rule, it takes 5-15 minutes, and if the network is congested, it can take longer.

The sale process itself takes 2-3 minutes, and the time for Kriptomat to pay you depends on the blockchain networks through which cryptocurrencies are transferred and the saturation of those networks. the payment is ready when one or more confirmations occur in the Blockchain network (depending on the currency). As a rule, it lasts from 5-15 minutes, and if the network is congested, it can last even longer.

If you are a registered user and would like to change the phone number you use to verify yourself on the crypto machine. it is necessary to contact technical support at 0955555321 or by email at info@bitblock.hr

Payment can only be made in EUR, the only official currency used in the territory of the Republic of Croatia.

No, the crypto machine exclusively exchanges cryptocurrencies for cash and vice versa.

No, the crypto machine does not currently have the option of selling cryptocurrencies to legal entities.

No, by its internal act, cryptomat does not provide the service of buying and selling cryptocurrencies for politically exposed persons.

You can send from wherever you want, whether it is one of the leading exchanges or your wallet.

*REMARK

When sending cryptocurrencies from an exchange, pay attention to the amount that the exchange takes for sending. it is necessary to send the exact amount of cryptocurrency, the exchange may deduct the sending fee from the entered amount that you wanted to send.

You will not be able to withdraw money if you have sent less cryptocurrency than the amount written on your confirmation. Contact customer support to resolve your issue.

On crypto machines you can buy: BTC, ETH, LTC, USDT, DOGE, BNB, XRP, PAXG, TRX and you can sell: BTC, ETH, LTC, USDT

You can buy or sell cryptocurrencies for cash at crypto machines set up in three locations in Zagreb.

Location 1: CBD Automat Shop La Canntina,

Trg Josipa Juraj Strossmayer 8, 10000, Zagreb

Working hours:

Mon-Sun 00:00 – 24:00

Location 2: Avenue Mall

Avenija Dubrovnik 16, 10020 Zagreb

Ground floor, opposite the Deichmann store

Working hours:

Mon-Sun 08:00 – 01:00

Location 3: Borongaj

Ul. Mije Krešića 32, 10000, Zagreb

Room with ATMs

Working hours:

Mon-Sun 00:00 – 24:00

In addition to buying or selling cryptocurrency for cash, you can also view news and educational content on our blog.

Kriptomat.hr charges a commission when buying or selling cryptocurrencies. The commission is 4.5% + fixed fee

A mobile phone is required in order to receive the verification password via SMS.

You must then enter the password in the crypto machine in order to continue using it.

If you want to buy cryptocurrency at the crypto machine, you need to prepare money for payment (cash – HRK) and the address of the digital wallet (wallet) in the form of a QR code, to which we will send the purchased cryptocurrency.

In order to sell cryptocurrencies for cash at crypto machines, you need to have a digital wallet in which your cryptocurrency is stored. When selling, it is necessary to send cryptocurrency to the address printed by the crypto machine.

*Note – All transactions of HRK 15,000.00 and above require registration on the device. This procedure is done so that they can confirm your identity in accordance with the Law on Prevention of Money Laundering and Financing of Terrorism.

When selling cryptocurrencies, the cryptomat will print out a confirmation with the address.

The confirmation is limited in time and is valid for 20 minutes. If you send your cryptocurrencies within 20 minutes and the price changes, don’t worry because the crypto machine will always pay you the amount written on the confirmation.

No, the company bitblock doo deals exclusively with the sale and purchase of cryptocurrencies for cash.

The limit for an unregistered user is 995 EUR per day, but when the user reaches the trading volume limit of 9995 EUR in one month, the crypto machine prohibits him from further transactions until he registers.

That. When a user registers at the crypto machine, his daily limit is EUR 9,990. As a registered user, you do not have any annual limits for buying or selling cryptocurrencies.

Because the minimum purchase amount is 20 EUR. So the first banknote inserted into the machine must be greater than or equal to 20 EUR. After the first 20 EUR banknote, you can insert denominations of: 5, 10, 20, 50, 100, 200, 500 EUR into the machine.

Given that we are a registered legal entity in the Republic of Croatia, we are obliged to apply all laws that concern our business, as well as laws that protect our clients. In this regard, your data is used exclusively in accordance with the details specified in the “Terms of Use” document.

A fixed fee is a fee that includes the operating costs of the crypto machine.

*REMARK

Fixed fees are variable, so when selling or buying cryptocurrencies, check the current fee in this table.